Production & Shipping

5-7 Business Days (plus shipping)

Typical for most orders for client approval of engraving and schedule production.

7-10 Business Days (plus shipping)
For LASER-engraving glass, crystal or acrylic awards, and/or high volume orders.

During checkout remember to enter your "required date" in the box provided.  In 24 hours or less, you will receive an email confirming your order.

RUSH ORDER - contact us at or call 613-216-2195

Production Time – Typically allow for 5-7 business days from the date you place your on-line order, depending on your location.  NOTE: Orders of glass, crystal or acrylic awards typically require 7-10 days from the time of approved artwork.  During busy production times it may take longer.  We will advise you by email when your product is shipped.   Remember to allow for the Canada Post shipping timelines. If you have a specific date that you must receive your order, mention that in the checkout notes.   If you have a rush order, call us and we will make every attempt to meet your due date.

FREE Pickup - 45 O'Connor St. Suite 1150, Ottawa, ON, K1P 4A1 - We do not have a retail store, however, customers can pick up their orders at this location.  Just select the "Pickup - 45 O'Connor St...." option when you are checking out and there will be no shipping charge. This option does not provide for daily pick-up, your order will be placed in priority sequence and you will be sent an email when your order is ready to be picked up. An official Invoice will be sent by email and your credit card will be charged in that amount.

Shipping - Quest utilizes Canada Post for shipping products. When you check out you will be provided with Canada Post shipping options - the cost is based on your location (the postal code of your shipping address). Note that the shipping time does not include the production time of your order. You will receive a email when your order is being shipped.  

If you have any questions about shipping and handling costs, please give Quest Awards a call at 613-216-2195 or email us at