FAQs

Q. Is my payment transaction secure?

Our web uses a SSL or “Secure Sockets Layer” certificate, an industry standard security protocol.  When you place an order and before your credit card information is transmitted, you are connected to a secure server. SSL encrypts your purchase data including credit card information into a secure code that is extremely difficult to decipher.

Q. When is my Credit Card charged?

When you place an order your credit card information is immediately verified.   However,  your credit card is not charged until we have verified the availability of the products you ordered and can confirm that the engraving and logo(s) are workable.  Only when we are certain that we can fulfil all aspects of your order do we charge the credit card.

Q. How long will it take to receive my on-line order?

We strive to produce and ship your order within 6 business days or less. Within 24 hours of placing an order you will receive a confirmation email.  If you have a RUSH order call or email us prior to completing your on-line order to confirm our ability to deliver on time. We also offer graphic design services to touch-up or repair corporate logos and graphics to make them suitable for laser engraving and we will keep these files ready for your next order. Remember, in addition to production time there will be 2-5 business days (depending on your location) added to allow for Canada Post shipping.

Q. Is there a Quality Guarantee?

Our success is a result of our commitment to total customer satisfaction. Our commitment is to provide the highest quality products available. Our workmanship is backed by a 100% quality guarantee. We are confident that you will agree our products will meet or exceed your expectations. If you are not completely satisfied with our products  they will be replaced or can be returned for a full 100% refund.

Q. How does Quest Awards get the specific patent data to engrave on my patent plaque?

When you order a patent plaque on-line you will be asked to enter your patent number. When your order is received our production staff search for your patent in the appropriate Patent Office database and obtain the specific data for your “unique” commemorative plaque. The information engraved includes; Patent Number, Title of Patent, Names of Inventors, Abstract, Date of Grant and the name of the Assignee.

Q. Tell me about LASER-engraving technology?

We have made significant investments in the latest in LASER-engraving and computer technology. LASER-engraving achieves the highest quality engraving possible and ensures that our finished products meet the high quality standard our customers have come to expect. Unlike other tools, the LASER-engraver generates a beam of light that is sharply focused in a manner that vaporizes the material. There are certain advantages to LASER-engraving over conventional engraving; such as accuracy, precision, and since there is no physical contact with the material it reduces potential product damage. The engraved area is permanent, extremely concise and clean. LASER-engraving also allows us to engrave onto materials that cannot be engraved by other methods.

Q. How long has Quest Awards been in business?

Since 1993, we have focused our business on producing quality custom Patent Plaques for individual inventors and corporations. Quest Awards specializes in producing custom commemorative patent plaques for our valued customers around the world.  In 1998 we expanded our business to include corporate awards, sports awards and giftware.

Q. Who do I contact at Quest Awards?

Quest Awards operates during normal business hours. For more information contact sales at (613) 216-2195 or email sales@questawards.com