Orders are received (in your hands) within 12 calendar days of the date of your online order. If you have a RUSH order call 1-888-778-2195 or email firstname.lastname@example.org so we can confirm product availability and that we can complete your order. There may be an additional fee for rush orders.
When you place an order your credit card information is immediately verified. However, your credit card is not charged until we have verified the availability of the products you ordered and can confirm that the engraving and logo(s) are workable. Only when we are certain that we can fulfil all aspects of your order do we charge the credit card.
Our success is a result of our commitment to total customer satisfaction. Our commitment is to provide the highest quality products available. Our workmanship is backed by a 100% quality guarantee. We are confident that you will agree our products will meet or exceed your expectations. If you are not completely satisfied with our products they will be replaced or can be returned for a full 100% refund.
We have made significant investments in the latest in LASER-engraving and computer technology. LASER-engraving achieves the highest quality engraving possible and ensures that our finished products meet the high quality standard our customers have come to expect. Unlike other tools, the LASER-engraver generates a beam of light that is sharply focused in a manner that vaporizes the material. There are certain advantages to LASER-engraving over conventional engraving; such as accuracy, precision, and since there is no physical contact with the material it reduces potential product damage. The engraved area is permanent, extremely concise and clean. LASER-engraving also allows us to engrave onto materials that cannot be engraved by other methods.
When you order a patent plaque on-line you will be asked to enter your patent number. When your order is received our production staff search for your patent in the appropriate Patent Office database and obtain the specific data for your “unique” commemorative plaque. The information engraved includes; Patent Number, Title of Patent, Names of Inventors, Abstract, Date of Grant and the name of the Assignee.
Our web uses a SSL or “Secure Sockets Layer” certificate, an industry standard security protocol. When you place an order and before your credit card information is transmitted, you are connected to a secure server. SSL encrypts your purchase data including credit card information into a secure code that is extremely difficult to decipher.
Since 1993, we have focused our business on producing quality custom Patent Plaques for individual inventors and corporations. Quest Awards specializes in producing custom commemorative patent plaques for our valued customers around the world. In 1998 we expanded our business to include corporate awards, sports awards and giftware.